Support & Contact
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📧 Contact Support
Have a question, need help, or want to share feedback? We'd love to hear from you. We'll get back to you within 24-48 hours.
support@pacemate.appFrequently Asked Questions
❓ How do I get started with PaceMate?
Download the app from the App Store or Google Play, then follow the onboarding flow. You'll select your chronic condition, set your daily spoon limit, and start tracking your energy right away.
❓ Is my data private and secure?
Yes! PaceMate is designed with privacy as a core principle. All your data is stored locally on your device. We never collect, store, or share your personal health information with third parties.
❓ Can I sync data across devices?
Currently, PaceMate stores data locally on each device. We're exploring cloud sync options for future versions. For now, you can export your data as a PDF and share it manually.
❓ What's the cost?
PaceMate is available to download. We may offer optional in-app features in the future, but the core energy tracking functionality will always be available.
❓ How do I report a bug?
If you encounter a bug or technical issue, please email us at support@pacemate.app with details about what happened. Include your device model, OS version, and steps to reproduce the issue.
❓ Can I customize activities?
Absolutely! You can create custom activities with your own names, spoon costs, and icons. You can also import activity templates for your specific condition.
❓ Does PaceMate work offline?
Yes! PaceMate is designed to work completely offline. All features are available without an internet connection, and your data is always stored locally.
❓ How can I export my data?
You can export your activity logs and insights as PDF reports from the Settings screen. This is great for sharing with healthcare providers or keeping personal records.
❓ What conditions does PaceMate support?
PaceMate includes templates for ME/CFS, Long COVID, POTS, Fibromyalgia, and Migraine. You can also customize the app for any chronic condition.
❓ Is there a user guide or tutorial?
Yes! The app includes an onboarding tutorial and a comprehensive Crash Recovery Guide with evidence-based strategies. You can access the guide anytime from Settings.
❓ Can I delete my data?
Yes! You have full control over your data. You can delete individual entries, clear all data, or export everything before deleting. See Settings for data management options.
❓ How do I provide feedback?
We'd love to hear your feedback! Email us at support@pacemate.app with your ideas, suggestions, or feature requests. Your input helps us improve PaceMate.